Start and end of stay and type of facilities The flats are handed over from 5 p.m. on the day of arrival and must be vacated no later than 10 a.m. on the day of departure. Flat typology. Studio: single room with living area, kitchenette, bathroom; 2-room apartment: double or twin room, living room with kitchenette, bathroom; 3-room apartment: 2 double or twin rooms, living room with kitchenette, bathroom; 4-room apartment: 3 double or twin rooms, living room with kitchenette, bathroom; villa/villetta: independent housing unit, with outdoor space. The flats cannot be occupied by more people than stated at the time of booking. No accommodation will be delivered in the event of non-compliance with this rule.
Security deposit. It is compulsory to pay a security deposit on arrival, as a guarantee against possible damage, which, after verification, will be returned at the end of the stay. For flats it is € 150.00, for villas € 250.00.
Tourist packages. The notion of tourist package is as follows: “Tourist packages refer to journeys, holidays, all-inclusive tours, tourist cruises, resulting from the combination, by whomever and howsoever realised, of at least two of the elements indicated below, sold or offered for sale at a fixed price: a) transport; b) accommodation; c) tourist services not ancillary to transport or accommodation, as referred to in Art. 36, which constitute a significant part of the “tourist package” in order to satisfy the tourist’s recreational needs (Art. 34 of the Tourist Code). The tourist is entitled to receive a copy of the tourist package sales contract (drawn up in accordance with the terms and conditions set out in Art. 35 of the Tourist Code). The contract constitutes entitlement to access the Guarantee Fund referred to in Article 21 below.
Individual tourist services. Contracts whose object is to offer only the transport service, accommodation service, or any other separate tourist service, as they cannot be considered as negotiated cases of tourist package travel organisation, are governed by the following provisions: Tuscan Regional Law 16/1994 and 42/2000, Law 1084/7 of 27/12/77 (CCV) Art. 1. no. 3 and no. 6; Art. 17 to 23; Art. 24 to 31.
Prices. The prices shown are based on the market conditions existing at the time of booking. In the event that factors should arise that alter the conditions set out, the Tour Operator reserves the right to make any consequent changes. Should there be an overall increase in price of more than 10%, the Customer may withdraw from the contract without any penalty being applied, provided that he/she notifies the T.O. in writing within and no later than 2 working days of receipt of the notice of the increase.
The established price may not, however, be increased in the 20 days prior to the scheduled departure date. The services included are expressly indicated in the T.O.’s confirmation. All services not mentioned as well as drinks and extras in general are excluded.
For hotels, the prices indicated are per person per day in a double room; in the supplements and reductions for extra beds, the age is understood to be not completed. For residences and flats, the prices indicated are per unit based on the number of occupants indicated as included in the price and for a minimum period of one week. For some flats in high season, a minimum period of two weeks may be required.
Bookings and payments. Acceptance of bookings is subject to the availability of places and is considered finalised at the time of written confirmation from the T.O. At the time of booking, written confirmation must be sent accompanied, no later than 7 days later, by a deposit equal to 25% of the total amount of the planned expenditure, plus booking fees. In case of delay, the reservation shall be considered cancelled. The balance of the full amount must be paid 20 days before the start of the stay. Failure on the part of the T.O. to collect the aforementioned payments, by the established dates, constitutes an express termination clause of the contract, such as to result in the cancellation of the bookings, without prejudice to compensation for further damages suffered by the T.O. Any delay by the aforementioned deadline may result in a different accommodation offer and, at the very least, the material impossibility of sending the travel and/or accommodation documents (conditional on receipt of the balance within the established deadline). In the case of bookings for stays commencing within thirty days of confirmation, the balance must be paid upon confirmation.
Cancellations – Interruption of stay – Complaints. In the event of cancellation by the Client for any reason whatsoever, he/she will be required to pay the following penalties: 10% of the amount of the entire stay in the event of cancellation communicated up to 30 days before the start of the stay, 25% from 29 to 16 days before the start of the stay, 50% from 15 to 9 days before the start of the stay, 75% from 8 to 3 working days (excluding Saturdays) before the start of the stay, 100% after these terms. Interruption of the stay does not give rise to any form of refund. Registration fees and the cost of ferry tickets (to be paid at the same time as they are issued) are non-refundable. In the event of any complaints regarding the services received, the Customer is requested to contact the T.O. immediately, confirming any complaints in writing within 24 hours in order to remedy them promptly and effectively. The Client may also make a written complaint regarding any inconveniences already complained of during the stay, by sending a registered letter to the organiser or seller no later than 10 working days from the date of return to the place of departure. The Court of Livorno shall have jurisdiction over any disputes.
Transfers and variations. The customer who is unable to take advantage of the booked trip may transfer their booking to a person who meets all the conditions required for the trip, giving written notice within 4 working days before the start of the holiday. The transferring traveller and the transferee are jointly and severally liable for payment of the total price. In the event of impediments due to force majeure or other causes beyond the control of the T.O. that do not permit the assignment to the Client of the object of the booking, the T.O. reserves the right to assign alternative accommodation with similar characteristics. The Client must notify the T.O. in writing of his or her choice to withdraw or use the proposed alternative solution within 2 days of receipt of the notification of change, which shall otherwise be deemed accepted. Failure to accept any changes on the part of the Client shall result in the cancellation of the reservation with the sole obligation on the part of the T.O. to reimburse the sum paid.
Insurance and liability. For all the services offered in the programme, the T.O. acts solely as an intermediary between the clients and the various service providers and therefore does not assume any obligation on its own. The T.O., in its capacity as organiser, has taken out insurance policy No. 998A1251 (Zurich 09.01.2012) in accordance with Art. 20 of Legislative Decree No. 111/95 and Tuscan Regional Law No. 42/2000. Clients who wish to have truly comprehensive cover in the event of cancellation of their trip can take out a cancellation policy that covers 100% of the penalties without deductible and age limits, net of the registration fees.
Obligation of assistance. Il Genio del Bosco – Viaggi nella Natura Tour Operator has a customer care service guaranteed by an office located on the island of Elba at the ferry terminal. The organiser is obliged to provide the measures of assistance to the consumer, imposed by the criterion of professional diligence, exclusively with reference to the obligations incumbent on him/her by law or contract. The organiser is not liable to the consumer for the seller’s failure to fulfil its obligations.
Production and technical organization. il Genio del Bosco Tour Operator di Turismo Sostenibile SRL 57037 PORTOFERRAIO (Isola d’Elba – Parco Nazionale dell’Arcipelago Toscano) P.Iva 01708200496 C.C.I.A.Livorno nr. 0151058 Authorization Dia n. 2310 del 18.01.2012 Provincia di Livorno. The published proposals are drawn up in accordance with the provisions of LR 42/2000 Regione Toscana. The contract is subject, notwithstanding any clause to the contrary, to the provisions of the Conventions referred to in Article 3 of the aforementioned law (C.C.V.) and to the provisions of Directive 90/314/EEC.