1 – Respect the laws and regulations in force, with particular reference to those of the Municipal Police. Silence must be respected in the time slot between 2 p.m. and 4 p.m. and between 11 p.m. and 8 a.m. Parents (or those legally exercising parental authority) are solidly responsible for the acts performed by their minor children inside the facility and are required to supervise them and ensure that they maintain polite and respectful behaviour towards others, under their own direct responsibility. In particular, with regard to the obligation to respect silence, the correct use of the services and equipment made available by the facility to its Guests and in general in the flat and within the entire facility, it is good manners to respect the rules of good civil living.
2 – Given the legal obligations incumbent on the Facility Manager, the stay is reserved exclusively for the persons indicated in the reservation. For registration purposes, a few days before arrival, Guests will be asked to fill in a form with their identification data. Access to persons other than those registered is prohibited.
3 – Unless you have special needs and where possible, check-in will take place from 3:00 p.m. to 6:00 p.m.; as we do not have a concierge service, please inform us of your arrival time (including any delays) by email or by telephone number that we will provide you with when booking. Upon arrival, you will have to hand over a valid identity document (identity card, passport or driving licence) required by current legislation to our representative, who will promptly hand it back to you. In the case of self check-in, the identification and registration procedure will take place electronically. Your data will be processed in accordance with current privacy regulations. The data that are in our possession are exclusively those transmitted voluntarily by you via forms, emails, faxes or telephone calls for the request of services offered in our flats. Their use is reserved exclusively for the relevant availability/booking request, they will not be passed on to third parties and you can request their deletion at any time by contacting us.
4 – The Property Manager is not responsible for theft of or damage to property or objects of yours left unattended inside the facility or in the garage, nor is it responsible for any damage to cars, motorbikes or bicycles in the car park.
5 – At the time of booking or check-in, the owner may ask you to pay a security deposit as a guarantee against possible damage. The amount of the security deposit is at the discretion of the Property Manager and will be communicated at the time of booking. If the amount of damages exceeds the security deposit paid, the guest will have to proceed with a full refund of the damages, which will be ascertained in contradictory manner upon release, during the verification of the state of the facility.
6 – Guests are obliged to promptly notify the Manager of any damage; the Manager may ask guests to send him photographs of the damage electronically. At the time of departure the Manager and his Guests may inspect the property in order to assess damages, both to the property and to the furnishings; damages, if present, shall be immediately compensated; in case of self check-out the Owner shall have the right to take action for their compensation even later, within 7 days from the check-out.
7 – The Manager undertakes to check the good general condition of the Property before delivery, breakdowns may occur during the stay. In the event of breakdowns the Guest is required to contact the Manager promptly who will endeavour to intervene by sending a technician as soon as possible. Complaints about faults that are not reported to the Manager in good time will not be accepted. Office opening hours are 09.00 – 13.00 / 15.00 – 19.00. Guests are required to promptly report not only breakdowns but also any criticalities found in the facility.
8 – Particular attention must be paid to the house keys; their loss will entail the replacement of the front door lock and therefore a penalty of 150.00 euros will be applied, an amount that will be deducted from the security deposit.
9 – On the day of check-out, the property must be returned at 10 a.m. so that the flat can be cleaned, unless special arrangements made at the time of check-in with the Property Manager. In case of late return of the property, guests will be charged a penalty equal to an additional day of stay, at the same agreed rate.
10 – In order to reduce environmental impacts, in respect of the natural habitat and the water shortage that occurs during the summer on the island, Guests will undertake not to waste water unnecessarily and to make appropriate and judicious use of electricity. Turn off the air conditioner if you are not at home.
11 – The house must be left tidy and in a good state of cleanliness. Guests must maintain it with care, placing their rubbish carefully in the rubbish bins, following the instructions for separate waste collection and the instructions given by the Manager. It is recommended not to throw objects that could clog the pipes into the toilet or sinks. The kitchen must be left in perfect order at check-out. Cleaning and tidying up of the corner/cooking area is always the responsibility of the Client. In general, the Client is obliged to take the utmost care of the house, its furnishings and all household supplies and equipment provided and inventoried. In the event of failure to comply with the rules, the amount of the security deposit will not be refunded or partially retained.
12 – These rules are published on our website and displayed inside the flats. Failure on the part of guests to comply with any of the points contained herein during their stay may result in the immediate termination of their stay in the Holiday Home.